I'm having trouble logging in. What do I do?

I'm having trouble logging in. What do I do?

UNI uses third-party Login APIs provided by Facebook and Google to speed up the log-in process. These APIs need to store some cookies on your browser for smooth functioning. However, sometimes the settings on your browser don't allow third-party apps to store cookies on your device. All you need to do is allow the cookies and retry. You'll be able to log in smoothly. If you're unsure how to allow cookies, please follow step-by-step instructions for your browser. These settings are browser-dependent. If you're concerned about the cookies stored on your system, you can read our cookie policy. In all, the cookies we store are just to improve the working of Uni.xyz and its sister sites and provide you a better experience. 

for Google Chrome
  1. Launch Chrome and enter chrome://settings/content/cookies in address bar
  2. Click on the 'Add' button in front of Allow (at the bottom of the page)
  3. Enter https://[*.]uni.xyz:443
  4. Press Add and retry logging in
If the problem still persists consider clearing your cookies for uni.xyz from the browser. Follow these steps:
1. Press F12. 
2. Navigate to the Application tab

3. Expand Cookies section
4. Right-click on the page URL (https://uni.xyz) and click clear.
5. Press Ctrl+shift+R to refresh the page and log in again.

Above mentioned steps should also resolve issues related to CSRF

for Mozilla Firefox
  1. Launch Firefox and enter about:preferences#privacy in the address bar
  2. Choose 'Standard' option under Content blocking and retry logging in

For Opera
  1. Launch Opera and enter opera://settings/content/cookies in address bar
  2. Click on the 'Add' button in front of Allow (at the bottom of the page)
  3. Enter https://[*.]uni.xyz:443
  4. Press Add and retry logging in

For Microsoft Edge
  1. Click on ••• (3 dots button) on the top-right corner of the browser window
  2. Press 'Settings' and then 'Privacy & security'
  3. Under Cookies option, choose 'Don't block cookies' and retry logging in

For Apple Safari
  1.  Launch Safari and go to Safari (Menu bar) > Preferences
  2. In the pop-up that appeared, go to 'Privacy'
  3. Untick 'Block all cookies' in front of Cookies and website data and retry logging in

This will fix any log-in-related issues that might occur.
However, if the problem persists, please write to us at contact@uni.xyz about the problem you face along with the device (Windows 10 pc/ Mac) and the browser you were using. 

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